What payment methods are accepted?
We currently accept all major credit cards through Shop Pay. This includes Apple Pay, Google Pay and Amazon Pay.
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Ordering
Information about ordering from NaturoBest
I placed an order but I haven't received it yet. Can I cancel my order?
When you place an order on our site you tick a box agreeing to our no returns, no refund policy.
My coupon is saying it's invalid but I haven't used it yet
Coupons are not able to be combined with orders where there is another deal in place, e.g. buy 4, get 1 free offer or a flat discount on products. In this instance, you need to decide if you would prefer to use a coupon or get the offer.
I'd like a discount code
Sure! Have you used your welcome discount for signing up to our mailing list?. If you have, you can get a further 10% discount by emailing us to tell us how you heard about NaturoBest!. You can also receive a 50% discount by sending us a photo of you
I'd like to edit my order
At this time we are unable to modify already placed orders.
I'd like to cancel my order
At this time we are unable to modify already placed orders. When you place an order on our website, you agree to our no cancellation, no refund policy.
My discount code is not working
Are you trying to use your discount code in conjunction with another offer?. If so, you need to choose between the discounted offer, e.g. buy a product, get 15% off another product, or use your discount code instead. If it is still not working, pleas
Other
If your question hasn't been answered, please contact us by clicking on the "I need more help" button below.
Do you have any discounts for buying NaturoBest for the first time?
We have a 10% discount for first time buyers when your sign up to our mailing list on the welcome pop-up. You can get an additional 10% by emailing us and telling us how you heard about NaturoBest.
Do you offer refunds or exchanges?
Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made. This policy is due to the nature of our products, which include health products and complementary medicines. However, we are committed to ensuring customer sat
Do you offer price matching?
We don’t offer price matching because we have the NaturoPoints loyalty program where you can use your points to get discounts off your next order as well as other discounts offered in the cart.